Internal feedback regarding deployed AI usage is collected and reviewed.
Tier II
Optional extra depth on top of the baseline. Organizations with more mature AI governance, or more exposure, may choose to adopt these for more thorough control over AI than the baseline alone provides.
Why
Feedback from employees who use AI systems can provide information on AI benefit and usage that KPIs cannot. These employees see where output is unreliable, where it saves time, and where it may need a specific approach. If the organization does not collect this feedback, it misses the information on which it can better act with regard to AI policy or procurement.
How
The organization should collect such feedback through the existing communication channels, such as meetings, chats, e-mail, or feedback forms. An annual session (see GV.3) may be a good moment to collect feedback. Feedback should be collected by and go to the responsible person or team/department (see GV.2). Outcomes should be shared internally.
Sources
- NIST AI RMF GOVERN 4.2
- NIST AI RMF GOVERN 4.3
- ISO/IEC 42001 A.3.3